How cancellations and refunds work at Examva.

Digital educational service

Examva provides prepaid digital access to online lessons, practice, mock tests, progress tools, and tutor support. We do not ship physical goods, so physical delivery, returns, and exchanges do not apply.

Access activation

Access paid for by card or wallet is normally activated immediately after the payment provider confirms a successful payment. A payment that needs manual verification may take up to one business day after we receive the information needed to verify it.

If your account is charged but paid access is not activated within one business day, email support@examva.com so we can activate the access or assess a refund.

Cancellations

If you ask us to cancel before the relevant digital access is activated, we will cancel the order and refund the payment. Because access may be activated immediately, please contact us as soon as possible.

Examva plans are prepaid for the period shown at checkout. They do not renew automatically unless the checkout clearly states that a plan is recurring and you expressly authorise the recurring payment. A recurring plan may be cancelled before its next renewal, and cancellation will stop future charges without ending access already paid for.

When a refund may be approved

We may approve a full or proportionate refund when:

• The same order or access period was charged more than once.
• You selected the wrong plan or subject, contact us within 24 hours of purchase, and have not meaningfully used the purchased access.
• Payment was confirmed but we did not activate the paid access within the timeframe above.
• A material technical failure attributable to Examva substantially prevented meaningful use of the paid service and we could not resolve it within a reasonable troubleshooting period.
• The paid service materially differed from the description shown before payment.

Dissatisfaction requests

If you are genuinely dissatisfied with the paid service, contact us within seven calendar days of purchase and explain the issue. We will review the request fairly, including whether the service was delivered as described, the amount of access already used, and whether we had a reasonable opportunity to correct the problem. We may offer a correction, subject change, access extension, proportionate refund, or full refund depending on the circumstances.

When a refund is normally unavailable

Subject to applicable law, a refund is normally unavailable for a change of mind after the seven-day request period, for a plan that has been substantially used or has expired, or simply because the student did not achieve a desired grade or academic outcome.

If dissatisfaction results from a material technical failure or the paid service materially differing from its description, contact us with the details so we can investigate it fairly. Nothing in this policy limits any right or remedy that cannot legally be limited.

How to request help or a refund

Email support@examva.com with the account email, payment date, transaction reference, the reason for the request, and any useful screenshots. We will acknowledge the complaint within one business day and target a resolution within seven business days after receiving the information needed to investigate.

If the complaint remains unresolved, email disputes@examva.com and include the earlier correspondence.

Refund timing

Once approved, we will initiate the refund to the original payment method within seven business days. Your bank, card issuer, wallet, or payment provider may take additional time to post the funds, and that additional processing time is outside Examva's control.

Service provider

Examva is owned and operated by EXAMVA TECHNOLOGIES (PRIVATE) LIMITED, registered at C-9A, SITE Kotri, District Jamshoro, Sindh, Pakistan.

Our current contact methods and support hours are available on the Contact page.