How Examva handles student information.

Who we are

Examva is owned and operated by EXAMVA TECHNOLOGIES (PRIVATE) LIMITED, registered at C-9A, SITE Kotri, District Jamshoro, Sindh, Pakistan. This policy applies to examva.com, the Examva learning platform, and related support services.

Information we collect

• Account and contact details, such as name, email address, and account settings.
• Learning information, such as selected subjects, lesson progress, practice attempts, mock results, study activity, and tutor conversations.
• Content you provide, including answers, uploaded work, images, files, and support messages.
• Technical and security information, such as IP address, browser and device information, login activity, cookies, and diagnostic events.
• Payment records, such as the selected plan, amount, currency, payment status, and transaction reference received from our payment providers.

How we collect information

We collect information when you or a parent or guardian creates an account, uses Examva, purchases access, uploads work, or contacts support. We also collect limited technical information automatically and receive payment confirmations from our payment providers.

How we use information

• To provide lessons, practice, mocks, tutor support, and review flows.
• To show dashboard progress and daily study activity.
• To protect accounts, prevent abuse, and investigate support issues.
• To process payments, activate purchased access, keep required transaction records, and handle refunds or disputes.
• To understand service performance and improve course quality, product reliability, and student experience.

Payments

Payments may be processed by Safepay and the card, bank, or wallet provider you choose. Examva does not ask for or store your card PIN, wallet PIN, or complete card credentials. We receive the information needed to confirm the transaction, activate access, provide support, and meet accounting or legal obligations.

Student work and uploads

Uploaded images, files, answers, and messages may be used to provide feedback, troubleshoot issues, and improve learning workflows. We do not sell student personal information.

Children and parent or guardian involvement

Examva is designed for school students. A student who is not legally able to manage an account or purchase independently should use Examva with a parent or guardian's involvement. A parent or guardian may contact us to review, correct, or request deletion of a student's personal information, subject to records we must retain.

Service providers

We may use trusted providers for hosting, authentication, payments, email delivery, analytics, storage, and learning support. These providers process information for Examva under appropriate contractual or legal protections. We may also disclose information when required by law, to protect users or the service, or as part of a legitimate corporate transaction.

International processing

Some service providers may process information outside Pakistan. Where this happens, we use providers and safeguards intended to protect the information consistently with this policy and applicable requirements.

Retention

We keep personal information while an account is active and for as long as needed to provide the service, resolve disputes, protect the platform, and meet accounting, tax, payment, or legal obligations. When information is no longer needed, we delete it or remove identifying details where reasonably possible.

Security

We use reasonable technical and organisational safeguards intended to protect personal information. No internet service is completely secure, so users should keep login details private and contact us promptly if they suspect unauthorised account access.

Your choices and requests

You may ask to access, correct, or delete personal information associated with your account. You may also ask questions about our use of cookies or analytics. Some information may be retained when required for security, payment, accounting, or legal reasons.

Policy updates

We may update this policy when the service or our legal obligations change. We will publish the revised date on this page and provide additional notice when a change materially affects users.

Contact and complaints

For privacy questions or deletion requests, email support@examva.com. We aim to acknowledge complaints within one business day and resolve them within seven business days after receiving the information needed to investigate. Our current contact methods, support hours, and registered address are available on the Contact page.